1. Introduction
Welcome to Lovienne. These Terms & Conditions govern your use of our website and services. By accessing or using our website, you agree to comply with these terms. If you do not agree, please do not use our services.
2. Services
Lovienne offers a range of experiences in Paris, including private dining, scenic cruises, and event planning. Availability and details of these experiences may change based on external factors. The details of each experience, including pricing, availability, and inclusions, are outlined on our website and may be subject to updates.
3. Booking & Payments
All bookings must be made through our official website or authorized partners.
Payment is required in full at the time of booking to secure your reservation.
Prices are listed in EUR and may be subject to change without prior notice.
Secure transactions are processed through trusted third-party payment providers.
4. Cancellations & Refunds
Cancellations made 7 days or more before the scheduled experience are eligible for a full refund.
Cancellations made 3-6 days before the experience are eligible for a 50% refund.
Cancellations made less than 72 hours before the event are non-refundable, except in exceptional circumstances, which will be reviewed on a case-by-case basis.
Refunds will be processed to the original payment method within 7-10 business days.
Lovienne reserves the right to cancel or reschedule experiences due to unforeseen circumstances. In such cases, customers will be offered an alternative date or a full refund.
5. User Responsibilities
You agree to provide accurate and complete information when making a booking.
You will not engage in fraudulent activities, misuse our website, or attempt unauthorized access.
Any special requests must be communicated at the time of booking and are subject to availability.
6. Liability Disclaimer
Lovienne is not responsible for any personal injuries, loss, or damage incurred during the experience.
While we strive to deliver exceptional services, we do not guarantee uninterrupted or error-free access to our website.
External links on our website may lead to third-party sites. Users are encouraged to review the privacy policies and terms of these third-party sites before engaging with them.
7. Privacy & Data Protection
Your personal data is handled in accordance with our Privacy Policy, which outlines how we collect, use, and protect your information.
By using our website, you acknowledge our Privacy Policy and understand that you have rights regarding your personal data, including options to modify or withdraw your consent where applicable.
8. Changes to These Terms
We may update these Terms & Conditions periodically. Any modifications will be posted on this page with the revised effective date. Continued use of our website after updates constitutes acceptance of the new terms.
9. Governing Law
These Terms & Conditions are governed by the laws of France. Any disputes arising from the use of our services shall be resolved under the jurisdiction of French courts.
10. Contact Us
For any questions or concerns regarding these Terms & Conditions, please contact us:
Address: 171 Rue Lecourbe, 75015 Paris, France
Phone: +33 1 48 28 66 68
Email: [email protected]