1. Introduction
At Lovienne, we strive to provide exceptional experiences. This Return and Refund Policy outlines the conditions under which cancellations, refunds, and rescheduling may be requested.
2. Cancellation Policy
We understand that plans may change, and we aim to offer a fair cancellation policy:
Cancellations made 7 days or more before the scheduled experience will receive a full refund.
Cancellations made 3-6 days before the scheduled experience are eligible for a 50% refund.
Cancellations made less than 72 hours before the experience are non-refundable, except in cases of unforeseen emergencies such as medical issues or significant travel disruptions, which will be reviewed on a case-by-case basis.
If Lovienne must cancel an experience due to circumstances beyond our control (e.g., extreme weather, venue unavailability), customers will be offered a reschedule or a full refund.
3. Rescheduling Policy
Rescheduling is allowed up to 3 days before the scheduled experience, subject to availability.
Requests made less than 72 hours before the experience will be considered on a case-by-case basis.
Any price differences due to changes in services or scheduling may require additional payment.
4. Refund Processing
Approved refunds will be processed through the original payment method within 7-10 business days, though processing times may vary depending on the payment provider’s policies.
Refunds for payments made via third-party providers will follow the respective provider’s refund policies and timelines.
Transaction fees, if applicable, may be non-refundable.
5. Non-Refundable Items & Services
Certain services may be non-refundable:
Gift vouchers and promotional offers are non-refundable and non-exchangeable. Please check the specific terms of your voucher for any additional conditions, including expiration dates.
Custom experiences that require third-party bookings or prepayments may be subject to their respective refund policies.
Partial use of an experience (e.g., leaving an event early) is not eligible for a refund.
6. How to Request a Refund or Reschedule
To request a refund or reschedule an experience, please contact our support team with your booking details:
Address: 171 Rue Lecourbe, 75015 Paris, France
Phone: +33 1 48 28 66 68
Email: [email protected]
7. Policy Updates
We may update this Return and Refund Policy periodically. If any significant changes occur, we will provide notice through our website or other appropriate means. Any changes will be posted on this page with a revised effective date.
By booking an experience with Lovienne, you acknowledge that you have read, understood, and agreed to this Return and Refund Policy.